Budget, Communicate, Execute – How Clients, Firms, and Business Partners Can Augment Legal Service Delivery
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David Cai, Legal Project Manager at Lenczner Slaght
Frederick J. Esposito, Jr., MBA, CLM, Chief Operating Officer, Rivkin Radler LLP
Aaron Boersma, Legal Operations, Strategic Pricing and Analysis Lead, at Google
Jessica Lim, National Director, Practice Management, Borden Ladner Gervais
Did my outside counsel communicate with us? Was the work completed, and was it completed efficiently? And did my counsel reasonably stick to the budget/fee arrangement? These are table-stake questions that clients should expect from their law firms and business partners.
Yet despite investments into legal operations personnel and technology platforms, both firms (65%) and law departments (64%) agree that an insufficient amount of communication and feedback is shared during the delivery of legal services, according to a recent law department survey conducted by the Blickstein Group and the Legal Value Network.
As a matter’s scope is solidified and work begins, how can legal departments, law firms, and business partners effectively operationalize improvements to the delivery of legal services? What roles do people and technology play in augmenting current or creating new processes?
Join us as our diverse panel of speakers walk through real-world client/firm encounters and provide insights into how your teams can effectively enhance legal service delivery.