By Purvi Sanghvi
Last month, Casey Flaherty, the Director of Legal Project Management at Baker McKenzie, presented a Legal Value Network webinar, which explored how legal departments should be asking law firms to improve in the areas of law firm process improvements and innovation.
He illustrated how every relationship will benefit from establishing a common understanding of the incentives that motivate behaviors in these delicate service provider relationships. The webinar was based on his book, “Unless You Ask: A Guide For Law Departments To Get More From Their External Relationships.”
You can listen to a recording of the full webinar here, but in case you want the Cliffs Notes, here are a few key takeaways from the program.
How are firms demonstrably improving the delivery of legal services?
You are essential to improving the delivery of legal services
Creativity and innovation are both needed
Are you willing to do what it takes to enhance the client/law firm relationship and delivery of legal services?
Is what I’m asking for consistent with your strategy? Is it a true, productive partnership?
Focus on building out a toolbox of many useful tools rather than just one tool that does everything
Not all partnerships can be strategic
Many issues are due to failures and breakdowns in communications
Join us for our future Legal Value Network Webinars – you can find a full list of them here.