Join our expert panelists who've spent years advising organizations on how to navigate the cultural challenges of hybrid work. Hear the lessons learned from a law firm that intentionally went hybrid before the pandemic and from a firm for which remote work was a big shift in mindset to embrace more flexibility and opportunities.

May is Mental Health Awareness Month

One of the underrated reasons law firms lose clients is that they sometimes leave when the firm’s lawyers move on or retire. In fact, more than 27% of respondents to the Legal Pricing & Project Management survey view “losing clients through lateral hires” as the “chief rival to your firm’s ability to source and maintain business today.”

In this webinar, we will discuss the relationship between talent, client retention, and growth and provide some concrete strategies for attracting and retaining talent.

The 2nd Annual Legal Pricing and Project Management Survey, created in collaboration with Intapp, delivers a detailed look at legal pricing and project management professionals (LPPMs) at major U.S. law firms and leverages data from the most recent Annual Law Department Operations Survey to provide an exclusive look at their perspectives as compared to—and their relationships with—those in parallel roles at corporate law departments (LDOs).

One of the areas where we found substantial disconnects between the LPPMs and the LDOs is around billing models, with law firms struggling with the tension between delivering value and billing hours, clients struggling to be heard on enforcing outside counsel guidelines, and both groups struggling to figure out alternative fee arrangements.

In this webinar we will explore a number of data points from the LPPM Survey around billing models and the billing relationship and discuss how law firms and law departments can work together. Some of the specific questions we will discuss include:

• Are law firm lawyers properly incentivized for client value and innovation?

• How can both sides get more out of billing guidelines?

• Can we finally figure out alternative fee arrangements?

• Are shadow bills effective or counterproductive?

• Is measuring the value of legal services more art than science?

Did my outside counsel communicate with us? Was the work completed, and was it completed efficiently? And did my counsel reasonably stick to the budget/fee arrangement? These are table-stake questions that clients should expect from their law firms and business partners.

Yet despite investments into legal operations personnel and technology platforms, both firms (65%) and law departments (64%) agree that an insufficient amount of communication and feedback is shared during the delivery of legal services, according to a recent law department survey conducted by the Blickstein Group and the Legal Value Network.

As a matter’s scope is solidified and work begins, how can legal departments, law firms, and business partners effectively operationalize improvements to the delivery of legal services? What roles do people and technology play in augmenting current or creating new processes?

Join us as our diverse panel of speakers walk through real-world client/firm encounters and provide insights into how your teams can effectively enhance legal service delivery.

Early 2021 yielded contemporaneous survey data across three key stakeholder groups: in-house law department operations professionals (LDOs), outside law-firm pricing and project management professionals (LPPMs), and legal IT professionals (LITPs).

When studied together, the results show unsurfaced service gaps that can impact the delivery to clients, a spotlight on the importance of operational excellence as a key driver of profitable delivery, and that the pandemic-driven adoption of innovative technologies – including cloud-based solutions and AI – is paving the path for firms looking to maintain long-term market leadership.

As we prepare for a new round of surveys, join our market experts to hear their reactions to last year’s data and how they anticipate changes and developments.

Matter reporting can be an exceptionally powerful tool to enhance relationships. A new report by the Blickstein Group and the Legal Value Network confirmed that both clients and law firms feel that communication between them could be improved. Hear from our diverse panel of speakers as they dive into the meaningful impact that matter reporting can have in creating better business outcomes.