Client legal operations and law firms work together all the time. But are there things you wish you knew about each other? In this two part series, we will discuss what each wants to know about our friends across the table and how things work. Part One will have Legal Departments at the table to answer firm questions. Part Two will have Law Firms at the table to answer legal department questions.

Introducing a 3-part series in collaboration with ILTA on Finance, Billing, Pricing, and LPM. Take part in two virtual events, June and November, plus an in-person workshop during the 2022 LVNx Conference Experience on September 21. Registration for each event is required. These details are for part 1 of the 3-part series:

Over the past decade, the sophistication and complexity of legal pricing, service delivery, and invoicing has risen sharply. This confluence of factors makes it more important than ever for firms to have a seamless process from quote to cash, yet many firms continue to employ disconnected processes and struggle with producing invoices that are accurate, convey value, and comply with client guidelines. Our panel will explore the root of the challenges, identify areas ripe for improvement, and offer suggestions for creating a more connected model that reduces errors, improves profitability, and improves client satisfaction.

Orgaimi is the world's most powerful client intelligence platform for law firms.

Orgaimi's AI technology extracts predictive insights from firm data to form a holistic picture of the client portfolio that impels action. This helps partners and firm stakeholders identify client growth opportunities, prevent client churn, and strengthen the client experience.

Orgaimi Key Benefits:

• Accelerate Client Growth: Quickly identify opportunities for new matters and service offerings that clients are likely to need

• Support Firm Collaboration: Find the best colleagues at the right time for firmwide cross-selling and collaboration across practice areas

• Prevent Client Churn: Monitor and alert partners to client portfolio risk factors based on service history, matter delivery, and relationship management

• Turn Data into Value: Seamlessly integrate Finance, HRIS, CRM, E-Comms and other data sources into rich insights about client, services, and people

Join our expert panelists who've spent years advising organizations on how to navigate the cultural challenges of hybrid work. Hear the lessons learned from a law firm that intentionally went hybrid before the pandemic and from a firm for which remote work was a big shift in mindset to embrace more flexibility and opportunities.

May is Mental Health Awareness Month

One of the underrated reasons law firms lose clients is that they sometimes leave when the firm’s lawyers move on or retire. In fact, more than 27% of respondents to the Legal Pricing & Project Management survey view “losing clients through lateral hires” as the “chief rival to your firm’s ability to source and maintain business today.”

In this webinar, we will discuss the relationship between talent, client retention, and growth and provide some concrete strategies for attracting and retaining talent.

The 2nd Annual Legal Pricing and Project Management Survey, created in collaboration with Intapp, delivers a detailed look at legal pricing and project management professionals (LPPMs) at major U.S. law firms and leverages data from the most recent Annual Law Department Operations Survey to provide an exclusive look at their perspectives as compared to—and their relationships with—those in parallel roles at corporate law departments (LDOs).

One of the areas where we found substantial disconnects between the LPPMs and the LDOs is around billing models, with law firms struggling with the tension between delivering value and billing hours, clients struggling to be heard on enforcing outside counsel guidelines, and both groups struggling to figure out alternative fee arrangements.

In this webinar we will explore a number of data points from the LPPM Survey around billing models and the billing relationship and discuss how law firms and law departments can work together. Some of the specific questions we will discuss include:

• Are law firm lawyers properly incentivized for client value and innovation?

• How can both sides get more out of billing guidelines?

• Can we finally figure out alternative fee arrangements?

• Are shadow bills effective or counterproductive?

• Is measuring the value of legal services more art than science?

Did my outside counsel communicate with us? Was the work completed, and was it completed efficiently? And did my counsel reasonably stick to the budget/fee arrangement? These are table-stake questions that clients should expect from their law firms and business partners.

Yet despite investments into legal operations personnel and technology platforms, both firms (65%) and law departments (64%) agree that an insufficient amount of communication and feedback is shared during the delivery of legal services, according to a recent law department survey conducted by the Blickstein Group and the Legal Value Network.

As a matter’s scope is solidified and work begins, how can legal departments, law firms, and business partners effectively operationalize improvements to the delivery of legal services? What roles do people and technology play in augmenting current or creating new processes?

Join us as our diverse panel of speakers walk through real-world client/firm encounters and provide insights into how your teams can effectively enhance legal service delivery.