Off the Clock (Legal Value Network‪)‬ Legal Value Network

In the latest episode of Legal Value Network’s “Off the Clock” podcast, Keith Maziarek sits down with longtime friend and client legal ops veteran Reese Arrowsmith, VP and Head of Legal Operations at Campbell Soup Company to chat about a variety of topics.
In particular, they discussed how the client/firm relationship will be impacted by the recent developments in technology. They also talk a bit about misaligned perceptions between law firms and legal departments, and what it takes to overcome those hurdles in decentralized organizations.

In this episode, Keith Maziarek, an LVN board member and Director of Pricing and Legal Project Management at Katten, has an insightful conversation with Melissa Gyure, Director of Pricing at Paul Hastings. The pair discuss in-house legal operations and relationships with law firms. The duo discuss everything from pricing dynamics and risk mitigation to cost control.

This is a special episode recorded at the LVNx conference in Chicago and includes a conversation LVN board members Keith Maziarek and Justin Ergler had with LVNx keynote speaker Gina Passarella, SVP of Content from ALM Global, as well as Greg Lambert, one of the three original geeks from the Three Geeks and a Law Blog and host of “The Geek in Review Podcast” as well as being Chief Knowledge Services Officer Jackson Walker LLP.
Topics discussed include 
Importance of succession planning and incentivizing partners to pass on their books of business Challenges in implementing change in law firms Examining value and profitability for both law firms and clients

Founding LVN Board Member Justin Ergler has a wide-ranging conversation with Matthew Beekhuizen, Chief Pricing and Innovation Officer at Greenberg Traurig. The duo discuss the importance of developing strong relationships with legal clients and the need to “translate” business to legal. They also discuss hiring the right people for the right job, how to best build credibility within an organization and set expectations for partners. Justin and Matthew close out their talk with their take on what they see moving forward in the legal industry.

In this episode, LVN Board Members Keith Maziarek and Justin Ergler are in conversation with Stefanie Marrone, who serves as a fractional and outsourced marketing director for law firms and professional services companies. The trio discuss the importance of a client-centered approach to differentiate law firms in a crowded market. Stefanie also explains the need for law firms to understand their clients' businesses and put the client first in communication and service delivery. She also recommends seeking client feedback, creating resources to help clients, anticipating and emphasizes the importance of fostering relationships with clients and referral sources. She also cautions against relying solely on reputation and price as differentiators, and stresses the importance of likability and personalized attention for clients.

LVN board members Keith Maziarek and Justin Ergler talk to Nathan Cemenska, Director, Legal Operations and Industry Insights at Wolters Kluwer. The trio discuss pricing and negotiation dynamics between law firms and clients, with a focus on the use of data and alternative solutions such as insourcing and utilizing ALSPs. They also also touch on the factors driving legal rate increases.